- [ Change of address ]
- [ Medical education ]
- [ Disabled access ]
- [ Complaints policy ]
- [ Access to medical records ]
- [ Patient confidentiality ]
- [ Patient rights and responsibilities ]
- [ Violent or abusive behaviour ]
- [ Using this website ]
- [ Your local PCT ]
- [ How To Use our Services]
Change of address
If you change name, address or telephone number, please let our receptionists know by calling or writing to us, we can then update your records in the practice. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.
We are a training practice and you may be offered an appointment with a GP Registrars and training doctors. These doctors are fully qualified and will have had experience in several hospital specialties. They are completing their specialist training as a GP.
On occasions you will be asked to take part in a video of your consultation, you will be asked for your consent and to sign a form saying you agree to the filming.
There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the Brandon Road surgery entrance and the surgery has a ramp and wide doors to the front and the back of the surgery to allow for wheelchair access.
Chace Avenue has disabled access to the front of the building and both sites have disabled toilets
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager in writing.
Every effort will be made to answer your concerns as soon as possible.
Mrs. Maxine Simmonds
Kenyon Medical Centre
15 Chace Avenue
Access to medical records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act.
Please contact the Practice Manager for further information.
Both doctors and staff have access to your medical records.We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care.
You have the right to know what information we hold about you. There is a charge for this service.
Please ask for details
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Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff the same.
It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
If a patient fails to attend more than three appointments in a year without informing the practice, we reserve the right to remove their name from our practice list.
Violent or abusive behaviour
We operate ZERO tolerance to violent and threatening behaviour and take seriously any such behaviour against any of our staff or patients.
If a patient is violent or abusive, they will be warned to stop their behaviour.
If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.
Your local PCT
The area served by Kenyon Medical Centre is in the district covered by Coventry Primary Care Trust, which is responsible for ensuring you receive all the services you need.
For details of all primary care services in the area, look at Your PCT Guide to Primary Care Services at www.coventrypct.nhs.uk or get the information you need at www.nhs.uk
The PCT also produces Your Guide to Local Health Services.
Coventry Primary Care Trust
Telephone: 02476 553344
How To Use our Services
We are able to offer you appointments with a GP or a nurse but we cannot guarantee a morning or afternoon appointment , this will depend on availability
You can pre book appointments with a particular Doctor or nurse, but there may be a longer wait as this depends on the demand for that particular person.
If you would prefer a telephone appointment with a doctor we would be more than happy to arrange that for you